Privacy Policy

Effective Date: May 12, 2025

This Privacy Policy explains how HWLT FZE, a company registered in the United Arab Emirates with registered office at Dubai World Trade Center, Sheikh Rashid Tower 04 FZF 312 SRT, (“HWLT,” “we,” “us,” or “our”) collects, uses, stores, and protects your personal data when you interact with us or use our services, including our website https://era-wallet.com (“Website”). We are committed to protecting your privacy in accordance with applicable data protection laws, including UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), the EU General Data Protection Regulation (GDPR), and other international standards.

1. What Personal Data We Collect

We may collect and process the following categories of personal data:

Identity and contact details (e.g., name, email address, phone number, shipping address);
Payment information (e.g., payment method, transaction details);
Technical data (e.g., IP address, browser type, device information);
Usage data (e.g., interactions with our Website, browsing history);
Support data (e.g., communications with our support team);
Marketing preferences and consent records.

We do not knowingly collect personal data from individuals under the age of 13.

2. How We Use Your Personal Data

We process your personal data for the following purposes:

To provide and deliver products and services;
To process transactions and fulfill orders;
To respond to your inquiries and provide customer support;
To improve our Website, services, and customer experience;
To comply with legal obligations;
To send service updates and (where permitted) marketing communications.

We process your data based on one or more of the following legal bases: your consent, the performance of a contract, compliance with a legal obligation, or our legitimate interests.

3. Sharing Your Personal Data

We may share your personal data with:

Service providers assisting with IT, payment processing, logistics, customer support, or marketing;
Legal or regulatory authorities, when required by law or to protect our rights;
Affiliates or partners in connection with business transfers, mergers, or acquisitions;
Other third parties, only with your explicit consent.

All such recipients are contractually obligated to process your data securely and in compliance with applicable law.

4. International Transfers

Your personal data may be transferred to and processed in countries outside the UAE or the EEA. When we transfer data internationally, we implement appropriate safeguards (e.g., standard contractual clauses) to ensure an adequate level of protection.

5. Data Retention

We retain your personal data only as long as necessary for the purposes for which it was collected, including:

Legal and regulatory compliance;
Accounting, auditing, and tax purposes;
Resolving disputes and enforcing our agreements.

6. Your Rights

Depending on your jurisdiction, you may have the following rights:

Access to your personal data;
Correction or deletion of inaccurate data;
Restriction or objection to processing;
Withdrawal of consent at any time;
Data portability (where applicable);
Lodging a complaint with a supervisory authority.

To exercise your rights, please contact us using the details provided below.

7. Consent to Personal Data Processing

By using our Website, placing an order, or contacting us, you acknowledge that you have read and understood this Privacy Policy and provide your consent, where required, to the collection, processing, transfer, and use of your personal data as described herein.

Where your consent is required under applicable law, we will request it clearly and explicitly (e.g., by ticking a checkbox or accepting cookies). You may withdraw your consent at any time by contacting us or changing your preferences.

8. Security of Your Data

We implement appropriate technical and organizational measures to safeguard your personal data from unauthorized access, loss, misuse, or alteration. However, no online transmission or storage method can be guaranteed as 100% secure.

9. Use of Cookies and Tracking Technologies

We use cookies and similar technologies to operate our Website, improve your user experience, and analyze traffic. Please refer to our Cookie Policy for more information.

10. Links to Third-Party Sites

Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Material changes will be communicated on our Website. The revised version will be effective from the date it is posted.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

📧 Email: support@hwlt.io

📱 Telegram: @ERAwlt_support_bot