Refund Policy
1. General Terms
HWLT_FZE ("HWLT", "We", "Us", or "Our") offers refunds under specific conditions outlined in this policy. By purchasing our products, you agree to the terms stated below.
2. Eligibility for a Refund
Refunds may be issued in the following cases:
- The product is defective and covered under our Limited Warranty.
- The product was not delivered within 30 days of the estimated delivery date, and the delay is not due to customs processing, incorrect shipping details, or force majeure circumstances.
- The wrong product was shipped.
Refunds will not be provided in the following cases:
- The product was damaged due to misuse, negligence, unauthorized modifications, or accidents.
- The product was lost after delivery confirmation.
- The product was not received due to incorrect shipping information provided by the customer.
- The customer refuses to pay customs fees or import taxes, leading to the order being returned or abandoned.
- The customer changes their mind after purchase (unless required by consumer laws in their country).
3. Refund Process
To request a refund, follow these steps:
- Contact our support team at 📧 support@hwlt.com or 📱 Telegram @ERAwlt_support_bot
- within 30 days of receiving your product.
- Provide:
- Proof of purchase (order number, receipt).
- A description of the issue with photos or videos, if applicable.
- If eligible, we will provide return instructions. The product must be returned unused and in its original packaging (unless returning due to a warranty defect).
- Once we receive and inspect the product, we will confirm approval or rejection of your refund.
4. Refund Method
- Approved refunds will be processed within 14 business days to the original payment method.
- Shipping fees and customs charges are non-refundable.
5. Return Shipping Costs
- If a refund is due to a defective product under warranty, we will reimburse reasonable return shipping costs.
- If the return is for any other reason, the customer is responsible for all return shipping costs.
6. Chargebacks & Payment Disputes
If you have concerns about your order, please contact us first. Unauthorized chargebacks or disputes without prior communication may lead to restrictions on future purchases.
7. Contact Us
For any refund inquiries, please contact us at:
Email: support@hwlt.com
Telegram: @ERAwlt_support_bot
By making a purchase, you acknowledge and agree to this Refund Policy.
